Wish Serrano
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Hotel Description :
Surrounded by 30, 000 m² of natural forest, the luxury Serrano Resort, considered the best mountain resort in the country, is ideally situated in Gramado. The city center and the Palácio dos Festivais are a short stroll away, while the Expogramado Convention Center is within walking distance. Porto Alegre International Airport is about 118 km away. Guests are welcomed in a sophisticated environment exuding warm hospitality. The elegantly appointed, comfortable rooms are excellently equipped with all necessary amenities. Business guests will appreciate the free Wi-Fi, the business center, and the fantastic 3, 000 m² convention center. Guests can take a refreshing dip in the indoor and outdoor pools, work out in the fitness center, or get pampered in the top-class spa. Culinary options include four fine restaurants and a cozy lounge bar. A perfect choice for business and leisure travelers alike. *By determination of the City of Gramado-RS, from January 1, 2024, the Sustainable Tourism Tax (TTS) will be BRL 3. 13, payable directly at the hotel.
License Number : 07.687.928/0014-50
Location
- Year of construction 1976
- Year of most recent renovation 2010
- Total number of rooms 268
- Number of floors (main building) 4
- Annexe (s) 3
- Number of floors (annexe) 4
Methods of payment
- American Express
- Diners Club
- MasterCard
- Visa
Distances (in meters)
- City centre 500
- Nearest Bus / Metro Stop 200
- Airport 36700
Room facilities (Standard room)
- Number of bedrooms 1
- Shower
- Hairdryer
- Bathrobes
- Slippers
- Wi-fi
- TV
- Cable TV
- 220V power supply
- Minibar
- Central heating
- Safe
- Balcony
- Smoking rooms
- Extra beds on demand
- Cot on demand
Facilities
- Large pets allowed (over 5 kg) Paid
- Wheelchair-accessible
- Car park Paid
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Transfer service Paid
- Secure parking Paid
- Room service
- Laundry service Paid
- Launderette Paid
- Babysitting service
- Multilingual staff
- Test Facility
- Fireplace
- Hotel safe
- Lift access
- Shop
- Garden
- Concierge
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- Grill/BBQ
- Towels and bed linen
Catering
- Café
- Restaurant 4
- Poolside snack bar
Business
- Conference room
- Meeting room
- Photocopier Paid
- Business centre
- Fax Paid
Entertainment
- Indoor freshwater pool 1
- Outdoor freshwater pool 1
- Children’s swimming area 1
- Sun loungers
- Children playground
- Kids’ club
- Game room
Health
- Sauna
- Steam bath
- Hot tub
- Massage
- Spa treatments
- Hairdressing salon
- Beauty salon
Meals
- Breakfast
Things to keep in mind
- Deposit on arrival
- Identification card at arrival
Sports
- Fitness
- Tennis
Cancellation and No-Show Policy:
• Bookings can be cancelled free of charge before the specified date in accordance with the cancellation policy chosen at the time of booking.
• Bookings cannot be refunded in case of late cancellation or no-show in accordance with the policies.
• In case the room is eligible for free cancellation, please contact us via email at support@fundicum.com to complete the cancellation, with the commitment to the hotel policy and the specified duration.
• We ask you to read the room options carefully where it is specified whether the room is refundable or not before completing the booking.
• In case of no-show, a charge may be imposed up to the full value of the booking.
Terms and Conditions:
Children and Family Policy:
• The policy for accepting children and the additional charges associated with them vary by hotel.
• Some hotels allow children to stay free of charge up to a certain age, while others charge additional fees that are paid directly to the hotel.
• Please specify the number and age of children during the booking to ensure pricing accuracy and avoid any additional charges upon arrival.
Groups Booking Policy:
• Different policies apply when booking more than five rooms and the booking is for a group.
Check-in and Check-out Policy
Check-in : from 02:00 PM - to 12:00 AM
Check-out : 12:00 PM
• Note: Additional charges may be imposed in case of early arrival or late departure, subject to availability.
General Information:
• At check-in, you must show a valid ID or travel document where it is mandatory that the holder of the document is the main person in the booking.
• It is mandatory that the name on the credit card used at check-in matches the main name entered in the booking.
• The prices displayed include taxes and charges unless otherwise stated.
• Bookings are confirmed only after the payment process is completed and the confirmation email is received.
• For special requests, you can make special requests (such as adjoining rooms, additional family, etc.), but they are subject to availability in the hotel and cannot be guaranteed.
• You may be required to pay additional charges upon arrival such as: city fees or tourism fees, according to the policy of each country and hotel.
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