Polana Serena Hotel
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Hotel Description :
With its beautiful, palm-fringed Indian Ocean coastline, vibrant mix of cultures and grand colonial architecture, Mozambique offers abundant opportunities for adventure, experience and discovery. In the heart of all this splendour, the historic Polana Serena Hotel in Maputo has upheld a rich tradition of hospitality since 1922. Maputo's premier 5-star hotel address and aptly described as the Grand Dame of African Hotels has long welcomed discerning travellers with a unique combination of colonial ambience and architecture, modern service and amenities, and unparalleled personalised attention finely attuned to each guest. The iconic hotel was originally built in the “palace style” nearly one hundred years ago, attracting a guest list that included international diplomats, politicians and heads of state during World War II. Today, the legend lives on after a meticulous refurbishment that preserved the hotel's original heritage whilst seamlessly introducing modern comforts and amenities to ensure its place as one of the leading heritage hotels in Mozambique and throughout the continent. In addition to beautifully appointed guest rooms, you can choose among our elegant suites with spectacular Indian Ocean views. The recently refurbished Polana Mar wing exudes an African scent and provides for spectacular views over the sea standing out as the place for both business and leisure. Relax in a comfortable chaise by the magnificent ocean-view pool and gardens or indulge with an Exotic Lime & Ginger Salt Glow body treatment or an Ayurvedic Hot Stone Massage at the Serena Maisha Mind Body & Spirit Spa. Lovers of gourmet cuisine will relish the array of dining choices, including splendid French cuisine at The Delagoa Restaurant, savoury international dishes and sweeping views of Maputo Bay at Varanda and open-air sushi delights at Aquarius. Discover a gateway between Mozambique's storied past and cosmopolitan present at one of Africa's finest hotels.
Location
- Year of most recent renovation 2016
- Total number of rooms 153
- Suites 10
- Studios 19
- Executive rooms 29
- Family rooms 4
- Disability-friendly rooms 1
Methods of payment
- American Express
- Diners Club
- MasterCard
- Visa
- Maestro
- Visa Electrón
Distances (in meters)
- City centre 9800
- Airport 6900
- Entertainment Area 9800
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi Paid
- Local and international calls
- Car hire Paid
- Transfer service Paid
- Secure parking
- Airport Shuttle Paid
- Room service
- Laundry service
- Medical service Paid
- Babysitting service Paid
- Test Facility
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- Gym
- Luggage room
- Clothes dryer
Catering
- Café
- Restaurant 3
- Non-smoking area
- Smoking area
- Highchairs
- Poolside snack bar
- Banquet hall
- Air conditioning in Restaurant
Business
- Conference room
- Meeting room 6
- Business centre
Entertainment
- Indoor freshwater pool 1
- Outdoor freshwater pool 1
- Sun loungers
- Parasols
- Entertainment programme for adults
Health
- Sauna
- Steam bath
- Hot tub
- Turkish bath (hamam)
- Massage
- Spa treatments
- Hairdressing salon
- Beauty salon
- Spa centre
Meals
- Breakfast buffet
- À la carte lunch
- Set menu lunch
- Buffet dinner
- À la carte dinner
- Special dietary options
Things to keep in mind
- Early Check-in Paid
- Early departure
- Identification card at arrival
- Flight information required
- Non-smoking establishment
- Minimum check-in age 18
Sports
- Aqua fit
- Aerobics
- Fitness
- Beach volleyball
- Tennis
Cancellation and No-Show Policy:
• Bookings can be cancelled free of charge before the specified date in accordance with the cancellation policy chosen at the time of booking.
• Bookings cannot be refunded in case of late cancellation or no-show in accordance with the policies.
• In case the room is eligible for free cancellation, please contact us via email at support@fundicum.com to complete the cancellation, with the commitment to the hotel policy and the specified duration.
• We ask you to read the room options carefully where it is specified whether the room is refundable or not before completing the booking.
• In case of no-show, a charge may be imposed up to the full value of the booking.
Terms and Conditions:
Children and Family Policy:
• The policy for accepting children and the additional charges associated with them vary by hotel.
• Some hotels allow children to stay free of charge up to a certain age, while others charge additional fees that are paid directly to the hotel.
• Please specify the number and age of children during the booking to ensure pricing accuracy and avoid any additional charges upon arrival.
Groups Booking Policy:
• Different policies apply when booking more than five rooms and the booking is for a group.
Check-in and Check-out Policy
Check-in : from 02:00 PM - to 12:00 AM
Check-out : from 11:00 AM - to 12:00 PM
• Note: Additional charges may be imposed in case of early arrival or late departure, subject to availability.
General Information:
• At check-in, you must show a valid ID or travel document where it is mandatory that the holder of the document is the main person in the booking.
• It is mandatory that the name on the credit card used at check-in matches the main name entered in the booking.
• The prices displayed include taxes and charges unless otherwise stated.
• Bookings are confirmed only after the payment process is completed and the confirmation email is received.
• For special requests, you can make special requests (such as adjoining rooms, additional family, etc.), but they are subject to availability in the hotel and cannot be guaranteed.
• You may be required to pay additional charges upon arrival such as: city fees or tourism fees, according to the policy of each country and hotel.
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